Privacy Policy

This website (https://blackout.com.my) is operated by ITB Group Sdn Bhd, located at Jalan Sierra 10/2, Bandar 16 Sierra, 47120 Puchong, Selangor, hereinafter referred to as "Blackout". This privacy policy describes what data is collected when you visit this website and for what purpose it is used.

Blackout requests that you carefully read the following privacy policy before agreeing to it and continuing to use the website.

1. Scope of this Privacy Policy

This privacy policy informs you, as a user of this website, about the nature, scope, and purposes of the collection and use of personal data – for example, cookies – on this website in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. What are cookies?

A "cookie" is a string of text characters transmitted from the web server to your browser's cookie file on your computer's hard drive. This allows the website to recognize you when a connection is established between the web server and your browser.

The main purpose of a cookie is to recognize website visitors and analyze non-personal data to obtain information about the time, geographic location, and usage of our website. Blackout uses:

• Session Cookies: Stored temporarily until you leave the website.
• Persistent/Tracking Cookies: Remain in your browser for a longer period to transmit information to the server when you return.

3. What cookies and data are stored on this website?

This website stores "first-party cookies" to enable the measurement and optimization of user behavior.

a. Website Performance (Google Analytics)

Blackout uses Google Analytics to monitor usage and improve user experience. Specifically: _ga, _gat, _gid. These cookies collect anonymous data, such as the number of visitors and page views, to generate reports and improve website functionality.

b. Advertising Cookies

Google sets cookies (id, IDE) to make ads more relevant. These help determine if a user has clicked on an advertising banner and assist with ad settings across various websites.

4. Use and Disclosure of Data

Third Parties: Your data will only be shared with third parties if necessary to comply with a court order, official directive, or if you explicitly request it. Your data will not be sold or shared with third parties for their marketing purposes.

Internal Use: Personal data will only be shared within Blackout’s internal organization to fulfill contractual obligations or based on our legitimate interest in improving our services.

Retention: Your data will be stored for as long as necessary for the performance of the contract or to comply with Malaysian legal and tax requirements.

Purpose: Data is used to improve your website experience, troubleshoot technical issues, and analyze user behavior via Google Analytics. We will not contact you for marketing purposes without your separate, explicit consent.

5. Links to Other Websites and Social Media

This website contains links to third-party websites for informational purposes. Interaction with social networks (Facebook, Instagram, Pinterest, YouTube) via plugins may link your visit to this website with your social media profile if you are logged in.

6. Data Subject Rights

Under the PDPA 2010, you have specific rights:

• The right to access your personal data.
• The right to correct/rectify inaccurate data.
• The right to withdraw consent for processing.
• The right to prevent processing that is likely to cause damage or distress.

7. Contact Form

If you contact Blackout via the website form or email, your data will be stored for six months to process your request. Our contact form uses functions provided by Help Scout Inc.

Information and Contact

ITB Group Sdn Bhd (Blackout)
Jalan Sierra 10/2, Bandar 16 Sierra,
47120 Puchong, Selangor, Malaysia.
Telephone: 03-5870 3494
Email: info@blackout.com.my